These Terms and Conditions relate to services which you may order through the Company website ("the Site") and governs your relationship with Jebel Limited ("the Company", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Site. If you have any questions on the Terms and Conditions, please contact:
Customer Services Department
Jebel Limited
51 Midhurst Road
London W13 9XS
Telephone: + 44 20 8840 6547
E-mail: customerservices@jebelgroup.com
These Terms should be read in conjunction with the General Terms of Use which shall also apply.
1. Definitions
1.1 In these Supply of Services Terms, unless the contrary intention appears, the following definitions shall apply:
1.1.1 "Holiday Price" means the price for the Services;
1.1.2 "Service(s)" means the booking through the Site of self-catering accommodation;
1.1.3 "Service Supplier" means any supplier of accommodation that can be booked through the Site and "Service Suppliers" shall be construed accordingly;
1.1.5 "Sterling Cheque" means a cheque drawn in Pounds Sterling on a bank situated in the United Kingdom.
2. Your Booking
2.1 Your booking is an offer to rent self-catering accommodation from one of our Service Suppliers.
2.2 No contract will come into existence until we have accepted your offer and either we have:-
(a) received your deposit if booking more than 56 days in advance; or
(b) received payment in full if booking less than 56 days in advance.
Notification of acceptance of your offer will be sent to you by email to the address registered with the Site. Any errors must be notified to the Company by email to reservations@jebelgroup.com within 7 days of dispatch of the email by the Company accepting your offer.
2.3 All products and services featured on the Site are subject to availability.
3.1 The Company is merely acting as a booking agent for all Services booked through the Site. Your contract will be between you and the Service Supplier offering the accommodation and will be subject to their terms and conditions in addition to those set out here.
3.2 Although the Company uses its reasonable endeavours to ensure that all information given on the Site is correct, we accept no liability for representations made or opinions expressed on the Site concerning any accommodation.
4.1 The Holiday Price is set out on the Site. If, by mistake, we have under-priced or over-priced a Service, neither we nor the Service Supplier will be liable to supply that Service to you at the stated price. We will however notify you of the error and you will have the option of paying for that Service at the correct price or cancelling your booking and receiving a full refund.
4.2 Neither the Company nor, as the case may be, the Service Supplier shall be under any obligation to provide the Service until the full Holiday Price has been paid.
4.3 At the time you place your booking the following will be required:-
4.3.1 If you place your booking:-
4.3.1.1 more than 56 days before the planned date of arrival you must pay a deposit of 30% of the Holiday Price at the time of placing your booking. The balance must be paid not less than 56 days before the date of arrival.
4.3.1.2 less than 56 days before the planned date of arrival the full Holiday Price will be payable at the time of placing your booking.
4.3.2 To give details of your credit or debit card to cover any damage done to the property and/or any fixtures and fittings in the property during your stay "Damage Cover". If the Service Supplier determines that damage has been done to the property and/or any fixtures and fittings in the property during your stay and they are entitled to take monies up to the amount of the Damage Cover, then subject to they will do so, subject to any consumer legislation. If the amount required to repair the damage or replace the damaged item exceeds the Damage Cover you will be invoiced for the balance.
4.4 Any payment made under Clause 4.3 will be held by the Company as agent for the Service Supplier offering the accommodation and will be held under the Service Supplier's terms and conditions.
4.5 If payment in full is not received by the due date we reserve the right to cancel your booking and you will lose deposit.
4.6 Payment can be made by all major debit and credit cards and Sterling Cheques as detailed on the Site. The Company accepts no responsibility for cash or Sterling Cheques sent through the post.
4.7 Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking. Please ensure that the billing address details you give match those on your billing statement.
4.8 In an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before confirming any order.
4.9 If you pay the Holiday Price on-line, all personal information will be encrypted using SSL to minimise the possibility of unauthorised access or disclosure. SSL is an industry-standard protocol for encryption over the Internet. This security layer is 128 bit encrypted and protects personal information from unauthorised access and malicious attack. Authority for payment must be given at the time of placing your booking.
4.10 If payment has been made by credit or debit card any refund due to you under these Terms and Conditions will be re-credited to the credit or debit card by which the payment was made. If payment has been made by Sterling Cheque any refund due to you under these Terms and Conditions will be made by cheque made payable to the drawer named on the Sterling Cheque.
5.2 In respect of Company Accommodation if your behaviour is inappropriate and/or causes offence or damage to others or risks damage to property belonging to others, we may terminate your occupation of the Company Accommodation. You will not be eligible for any refunds, payments of compensation and/or any reimbursement of any costs or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any costs or expenses incurred as a result of such termination.
6. Cancellation by you
6.2 In order to cover the costs of processing your cancellation and to compensate the Company for the risk that we may not be able to resell the Service, we make a cancellation charge. The charge is calculated as follows:
6.2.1 if we receive more than 70 days notice of cancellation from you there will be no cancellation charge and you will get a full reimbursement of any payment made to us;
6.2.2 if we receive more than 56 days notice but less than or equal to 70 days notice there will be a cancellation charge which will be equal to your deposit and you will lose your deposit;
6.2.3 if we receive more than 28 days notice but less than or equal to 56 days notice of cancellation from you, there will be a cancellation charge equal to 50% of the Holiday Price.
6.2.4 If we receive less than or equal to 28 days notice of cancellation from you, there will be a cancellation charge equal to the full Holiday Price.
6.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card and due to be reimbursed to you under Clause 6.2 above, will be re-credited to the credit or debit card account used as soon as possible. If payment has been made by Sterling Cheque then any reimbursement due to you will be made by Sterling Cheque made payable to the drawer named on the cheque.
7. Cancellation by the Company
7.1 The Company reserves the right to cancel your booking in any circumstances including but not limited to:
7.1.1 If you or a member of your party has a medical problem or disability not disclosed under Clause 3.2 of the General Terms and Conditions at the time of booking and which cannot be accommodated;
7.1.2 If the booking was made as a result of an error on the Site, although in this situation the Company will use reasonable endeavours to offer an equivalent alternative.
Subject to Clause 9, we will give you a full refund if we cancel your booking. There will be no liability for any costs or expenses incurred.
7.2 We will notify you of cancellation via the e-mail address registered with the Site.
8. Alterations to your order
8.1 If you want to make any alterations to your booking of Company Accommodation we will use reasonable endeavours to assist. However such alterations are subject to confirmation of availability. If you want to make any alterations in respect of accommodation other than Company Accommodation, we will pass your request on to the Service Supplier concerned but this will be dealt with subject to their terms and conditions.
8.2 In the event that you make any alteration of your booking in respect of Company Accommodation the Company reserves the right to charge you an amendment fee of up to £50. Alterations to bookings made in respect of accommodation other than Company Accommodation will be dealt with subject to the terms and conditions of the Person supplying the accommodation.
It is your responsibility to take out appropriate travel insurance and by placing a booking you confirm that you have taken out appropriate travel insurance.
10. Force Majeure
The Company shall not be liable for any refund in respect of bookings made for Company Accommodation if we cancel your order due to an event outside our control. This shall include without limitation government intervention, wars, civil commotion, fire, flood, accident, storm, strikes, terrorist attacks, and health risks. In respect of accommodation not being Company Accommodation you will be subject to the terms and conditions of the Person supplying the accommodation.
These Terms and Conditions, together with our current Site prices, contact details and privacy policy and the terms and conditions of our Service Suppliers, set out the whole of our agreement relating to the supply of the Services to you by us. Nothing said by any sales person on our behalf or opinions expressed on the Site itself should be understood as a variation of these Terms and Conditions. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
12. Notice12.1 Except as otherwise provided in this Agreement, every notice under this Agreement shall be in writing. (For the purposes of this Clause a notice shall be deemed to be in writing if it is in the form of a printed or hand-written letter or other document, or in the form of an electronic mail message). Any notice shall be deemed to have been duly given if:-
12.1.1 by letter sent by post to the receiving party's registered office or address given when registering with the Site; four days from the date of posting (and in proving such service, it shall be sufficient to prove that such communication was properly addressed, stamped and put in the post);
12.1.2 sent by electronic mail by the Company, at the time of dispatch
12.1.3 sent by electronic mail by you when the electronic mail message is received by the Company in the relevant electronic mailbox specified in these Terms and Conditions.
